FAQs
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Waxing
How should I prepare for my waxing appointment?
Arrive with clean, dry skin and hair that’s at least ¼ inch long, or length of a short grain of rice. Avoid heavy creams or oils on the day of your appointment.
Can waxing be done on sensitive skin?
Yes. Our waxes are formulated for all skin types, and we take extra care with sensitive areas to ensure comfort and effectiveness.
How often should I wax?
Most clients return every 4–6 weeks, depending on hair growth and the area being treated.
Does waxing hurt?
Some sensitivity is normal, but our signature waxes and expert techniques minimize discomfort, leaving your skin cared for.
What areas can I wax?
We offer a full range of facial, upper-body, lower-body, and Brazilian waxing services. See our Treatment Areas section for details.
Can I maintain results at home?
Absolutely. Our curated waxing products, including signature waxes, exfoliators, and post-wax care, help maintain smooth, radiant skin between appointments.
Laser
How many sessions will I need?
Jade Beauty meets rigorous standards for social impact, environmental care, and transparent business practices.
How do I prepare for my appointment?
Jade Beauty meets rigorous standards for social impact, environmental care, and transparent business practices.
What is the downtime?
Jade Beauty meets rigorous standards for social impact, environmental care, and transparent business practices.
Is the treatment safe for my skin tone?
Yes. Once your order ships, you’ll receive an email with tracking information so you can follow your delivery.
Does laser hair removal hurt?
Jade Beauty meets rigorous standards for social impact, environmental care, and transparent business practices.
Who is not a good candidate?
Jade Beauty meets rigorous standards for social impact, environmental care, and transparent business practices.
Shipping & Delivery
Where do you ship?
We currently only ship domestically in the United States. Shipping availability and rates are shown before you complete your purchase.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, quantity and selected shipping method.
How long does shipping take?
Processing times and estimated delivery windows are displayed during checkout. Delivery times may vary based on location and carrier.
Do you offer free shipping?
Free shipping may be available on select orders or promotions. If applicable, it will appear automatically at checkout.
Can I track my order?
Yes. Once your order ships, you’ll receive an email with tracking information so you can follow your delivery.
Payments & Checkout
What payment methods do you accept?
We accept major credit and debit cards for product sales. Additional payment options may be available at checkout for services.
Is my payment information secure?
Yes. All purchases are processed through a secure, encrypted checkout. Your payment details are protected using industry-standard SSL (Secure Socket Layer) technology.
How long does shipping take?
Processing times and estimated delivery windows are displayed during checkout. Delivery times may vary based on location and carrier.
Privacy & Security
Is the website secure?
Yes. This site uses HTTPS encryption and SSL security to protect your personal and payment information.
How is my information used?
Your information is used only to process your order, provide customer support, and communicate important updates. We do not sell or share your data with third parties for marketing purposes.
Will my purchase be descreet?
Orders are processed privately, and billing statements will reflect the business name only.
Returns & Refunds
What is your return policy?
Return eligibility, timelines, and conditions are outlined in our Return Policy. Please review it before purchasing.
How do I request a refund?
To request a refund, contact us with your order number and reason for return. Approved refunds are issued to the original payment method. Review Refund Policy →
How long do refunds take to process?
Once approved, refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Taxes & Fees
Will I be charged sales tax?
Sales tax is applied where required by law and will be calculated automatically at checkout.
Are there any additional fees?
No hidden fees. All costs — including shipping and taxes — are clearly shown before you complete your purchase.
Need more help?
If you have questions about your order or need assistance, please reach out via our contact page. We aim to respond within 1–2 business days.
Send an Inquiry →